Return & Refund Policy

Returns & Refund Policy

At Capital Brand Co., we take pride in delivering high-quality custom branded merchandise and promotional products. Because many of our products are made specifically for each customer, please review our policy carefully before placing an order.

Returns & Exchanges

Due to the customized nature of our products, all custom and personalized orders are considered final sale once production begins and are not eligible for returns or exchanges.

This includes, but is not limited to:

  • Custom apparel

  • Branded merchandise

  • Promotional products

  • Corporate swag

  • Personalized gifts

  • Bulk custom orders

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Different from your approved order

Please contact us within 3 business days of receiving your order.

Email: support.capitalbrandco@gmail.com

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the issue

  • A brief description of the problem

Once reviewed, we will work promptly to provide a replacement, correction, or other appropriate resolution.

Order Approval Responsibility

Customers are responsible for carefully reviewing and approving all order details before production begins, including:

  • Design proofs

  • Spelling and wording

  • Colors

  • Sizes

  • Quantities

  • Logo placement

Capital Brand Co. is not responsible for errors that have been approved by the customer prior to production.

Order Cancellations

Orders may only be canceled before production, customization, or sourcing has begun.

Once production has started, orders cannot be canceled, modified, or refunded.

Shipping Delays

While we strive to meet all estimated production and delivery timelines, Capital Brand Co. is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Supplier delays

  • Holidays

  • Other unforeseen circumstances beyond our control

Refund Eligibility

Refunds are only considered under the following circumstances:

  • The wrong product was delivered

  • The item arrived damaged or defective

  • An approved issue cannot be resolved through replacement or correction

If a refund is approved, it will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions regarding this policy, please contact our team:

Capital Brand Co.
📧 support.capitalbrandco@gmail.com

Questions We value our clients and are committed to providing excellent customer service. If you have any questions regarding your order or this policy, please contact us directly. Thank you for choosing Capital Brand Co. We appreciate the opportunity to help elevate your brand.